DELIVERY TIMES
We aim to ship all items within 48 hours. Our delivery estimate is 3 - 5 days after dispatch. All orders are provided with tracking numbers. There are sometimes delays due to unforseen circumstances but we are always here to keep you updates and assist with any unexpected delivery issues.
DISPATCH AND TRANSPORTATION
1. The dispatch of goods will be made to the address indicated by the customer at the time of purchase, and allows for the dispatch of goods to the customer's address.
2. Dispatch times will be indicated on the website. These may vary depending on the items location or courier chosen.
3. Beauty Hut offers multiple transport options. The availability of these will depend on destination and the goods being shipped.
4. Shipping times will depend on the destination and the transport option chosen.
5. The timescales given are estimates and are not binding. Any delay in the delivery time does not give the customer the right to claim any direct or indirect damages, reject the order or suspend compliance of any obligation, especially the payment.
6. If necessary, the Distributor is responsible for communicating with their client in order to provide the shipper with all the necessary information to make the delivery.
7. Beauty-Hut will not be responsible for the total or partial non-delivery, or the delay of its obligations to the customer if this is caused by an unforeseen event or an act of God which affects Beauty-Hut and their providers or shippers equally. These include strikes, other labour or industrial events, lack of, or impossibility of acquiring, products, etc. Beauty-Hut can cancel and void any products in transit without giving rise to any compensation in favour of the customer.
RECEIPT
1. At the time of receipt, it is the Addressee’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Addressee to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the customer.
2. In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated from the section for processing issues on the Beauty-Hut website.
3. The customer is responsible for opening the ticket through the correct channel in relation to the type of issue or advice being made. All tickets received through incorrect channels or without the required documentation will be cancelled automatically.
4. Complaints will only be accepted from the customer in the 14 calendar days following receipt. If this time elapses without the complaint having been made, it will be deemed that the merchandise has been received by the Addressee in perfect condition and quantity.
5. Beauty-Hut reserves the right to re-send, refund or require the Distributor to hold the defective product in their Beauty-Hut Returns panel, depending on which is most convenient.
